FAQ

Have a question? Here are the answers we hear most often. If you can't find what you're looking for, get in touch — we're always happy to help.

Orders & personalization

How do I personalize my gift?

On each product page you'll find fields for the details we need — such as a name, date, or short message. Just fill these in before adding the item to your cart. Your gift is then made exactly as you've entered it, so please double-check spelling, names, and dates before you check out.

Can I preview my personalization before ordering?

The photos on each product page show how your personalization will be styled. We don't send individual proofs, as items go into production quickly — but if you're unsure about a specific detail, message us before you order and we'll gladly help.

Can I change or cancel my order after placing it?

Because every item is made to order, production starts soon after checkout. If you need to change or cancel something, contact us as quickly as possible (ideally within 12 hours) and we'll do our best. Once an item is in production, we can no longer make changes.

What if I made a typo in my personalization?

Items are produced exactly as entered, so we're unable to cover mistakes in the details provided. If you spot an error, reach out right away — if production hasn't started yet, we'll try to correct it for you.

Shipping & delivery

When will my order ship?

Each piece is made to order. Production typically takes 2–5 business days, after which your order is shipped. You'll receive an email with tracking as soon as it's on its way.

How long will delivery take?

Delivery time depends on your location and the shipping option you choose. The available methods and estimated delivery times are shown at checkout before you pay.

Will I receive tracking?

Yes — once your order ships, you'll receive a confirmation email with a tracking link so you can follow your gift all the way to the door.

Do you ship internationally?

Shipping destinations and costs are calculated and shown at checkout. If you don't see your country listed, contact us and we'll let you know what's possible.

Returns & exchanges

Can I return a personalized item?

Because each item is custom-made just for you, personalized products can't be returned or exchanged for a change of mind. This is standard for made-to-order gifts, and it's why we ask you to check your details carefully before ordering.

My order arrived damaged or incorrect — what should I do?

We're truly sorry if something isn't right. Email us within 30 days of delivery with your order number and a clear photo of the issue, and we'll arrange a replacement or refund as quickly as we can.

Where can I read your full return policy?

You'll find all the details in our refund policy, linked in the footer at the bottom of every page.

Caring for your gift

How do I care for my candle?

For the best burn, trim the wick to about 5 mm before lighting, and let the wax melt all the way to the edges on the first burn. Never burn for more than 4 hours at a time, keep it away from drafts, and never leave a burning candle unattended.

How do I care for personalized jewelry?

Keep your jewelry away from water, perfume, and lotions, and store it somewhere dry. Gently polish it with a soft cloth now and then to keep it looking its best.

How do I wash personalized apparel?

Turn the item inside out and wash it cold on a gentle cycle. Avoid bleach, and don't iron directly over any printed design.

Payment & security

Which payment methods do you accept?

We accept all major credit and debit cards, along with the popular payment options shown at checkout.

Is it safe to pay on your store?

Absolutely. Payments are processed securely through Shopify with full encryption, and your card details are never shared with or stored by us.

Still have questions?

We'd love to help. Head to our contact page and send us a message — we'll get back to you as soon as we can.