Terms of service
Terms of Service
Overview
Welcome to Jessify Gifts.
The terms “we”, “us” and “our” refer to Jessify Gifts. Jessify Gifts operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience.
Jessify Gifts is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our website, shop, products and services.
Please read these Terms of Service carefully. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service, our Privacy Policy and our Refund Policy.
If you do not agree to these Terms, you should not use or access our Services.
Section 1, Access and Account
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province or country of residence.
To use our Services, including browsing our online store or purchasing products, you may be asked to provide certain information, such as your name, email address, billing information, payment information and shipping information.
You agree that all information you provide is accurate, current and complete.
You are responsible for maintaining the security of your account information and for all activity under your account. You may not transfer, sell or assign your account to another person.
Section 2, Our Products
We make every effort to display our products as accurately as possible. However, colors, sizes, textures and product appearance may vary slightly depending on your screen, device settings or production method.
Because many of our products are personalized and made to order, slight variations may occur.
Product descriptions, prices and availability may change at any time without notice. We reserve the right to discontinue any product at any time.
Section 3, Personalized Products
Many products sold by Jessify Gifts are personalized, custom-made or made to order.
This may include, but is not limited to:
personalized gifts, custom names, initials, dates, photos, messages, designs, special orders and any item made according to the customer’s selected personalization details.
By placing an order for a personalized product, you confirm that all personalization details are correct.
Personalized products are made specifically for you and cannot be resold. Therefore, personalized and custom-made products are final sale and are not eligible for return, cancellation or refund once production has started.
Section 4, Orders
When you place an order, you are making an offer to purchase. Jessify Gifts reserves the right to accept or decline your order for any reason.
Your order is accepted once we confirm acceptance and payment has been received and processed.
Please review your order carefully before submitting it. This is especially important for personalized products.
Jessify Gifts may be unable to cancel or change an order once it has been accepted or once production has started.
Your purchases are subject to our Refund Policy.
Section 5, Customer Mistakes
Jessify Gifts is not responsible for mistakes made by the customer during the ordering process.
This includes, but is not limited to:
spelling mistakes, incorrect names, incorrect dates, wrong photos, wrong colors, wrong addresses, wrong product choices or any personalization details entered incorrectly at checkout.
Please check all personalization details carefully before placing your order.
Orders with customer errors are not eligible for refund, replacement or cancellation once production has started.
Section 6, Returns, Refunds and Cancellations
Because our personalized products are custom-made, we do not accept returns or refunds for personalized items.
No refunds will be given for personalized or custom-made products unless the item arrives damaged, defective or incorrect due to an error on our side.
Cancellations are only possible if your order has not yet gone into production.
To request a cancellation, contact us as soon as possible at:
Once production has started, your order can no longer be cancelled.
Section 7, European Union Customers
Customers in the European Union normally have a 14-day right of withdrawal for online purchases.
However, this right does not apply to goods that are custom-made or clearly personalized.
This means that personalized and custom-made products from Jessify Gifts cannot be cancelled, returned or refunded once production has started.
This does not affect your legal rights if an item arrives damaged, defective or incorrect.
Section 8, USA Customers
For customers in the United States, personalized and custom-made products are final sale.
We do not accept returns or refunds for personalized gifts unless the item arrives damaged, defective or incorrect due to an error on our side.
Section 9, Damages, Defects or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective or incorrect, please contact us immediately at:
Please include:
your order number, a clear photo of the damaged, defective or incorrect item, and a photo of the packaging if the item arrived damaged.
We will review the issue and, where appropriate, offer a suitable solution such as a replacement or refund.
Items reported as damaged, defective or incorrect after an unreasonable delay may not be eligible for a solution.
Section 10, Prices and Billing
Prices, discounts and promotions are subject to change without notice.
The price charged for a product will be the price shown at the time your order is placed. Unless otherwise stated, prices do not include taxes, shipping, customs duties or import charges.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store.
You confirm that you are authorized to use the payment method provided and that all payment information is true and accurate.
Section 11, Shipping and Delivery
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information provided by the customer, or events outside our control.
Once an order has been shipped, we cannot guarantee delivery dates.
If you provide an incorrect or incomplete shipping address, Jessify Gifts is not responsible for lost, delayed or returned packages.
Additional shipping costs for resending an order may be charged to the customer.
Section 12, Customs, Duties and Import Taxes
International customers are responsible for any customs duties, import taxes, VAT, handling fees or other charges that may apply in their country.
Jessify Gifts is not responsible for delays caused by customs.
Section 13, Intellectual Property
All content on our website, including but not limited to text, images, graphics, designs, logos, product photos, product descriptions, videos and branding, belongs to Jessify Gifts or our licensors.
You may not copy, reproduce, distribute, modify, download, sell or use any content from our website without our prior written permission.
Jessify Gifts’ name, logo, designs, product names and branding may not be used without permission.
Section 14, Optional Tools
We may provide access to third-party tools or services as part of our website.
You acknowledge that we provide access to these tools “as is” and “as available”, without warranties or conditions of any kind.
Any use of third-party tools is entirely at your own risk.
Section 15, Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, accuracy, policies or practices of third-party websites.
If you access third-party websites, you do so at your own risk.
Section 16, Relationship with Shopify
Jessify Gifts is powered by Shopify, which enables us to provide our online store.
However, all purchases made through our store are made directly with Jessify Gifts.
By using our Services, you acknowledge that Shopify is not responsible for any aspect of your purchase, including any injury, damage, loss, return, refund or dispute relating to products purchased from Jessify Gifts.
Section 17, Privacy Policy
All personal information collected through our Services is subject to our Privacy Policy.
By using our Services, you acknowledge that you have read and understood our Privacy Policy.
Because our store is hosted by Shopify, certain personal information may also be processed by Shopify in order to provide and improve the Services.
Section 18, Feedback and Reviews
If you submit feedback, reviews, photos, suggestions or other content to Jessify Gifts, you grant us permission to use, reproduce, publish, display and share that content for business, marketing and promotional purposes.
You confirm that your feedback does not violate the rights of any third party and does not contain unlawful, offensive or misleading content.
We may remove or edit feedback or reviews at our discretion.
Section 19, Errors, Inaccuracies and Omissions
Occasionally, information on our website may contain errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.
We reserve the right to correct any errors, update information or cancel orders if any information is inaccurate at any time, including after an order has been placed.
Section 20, Prohibited Uses
You may only use our Services for lawful purposes.
You may not use our website or Services:
to violate any laws or regulations, to infringe our intellectual property rights or the rights of others, to submit false or misleading information, to upload viruses or malicious code, to spam, phish or scrape our website, to harass, abuse or harm others, to impersonate another person or business, or to interfere with the security or functionality of our website.
We reserve the right to suspend or terminate access to our Services if we believe you have violated these Terms.
Section 21, Disclaimer of Warranties
Our Services and products are provided “as is” and “as available”, except where required by law.
We do not guarantee that our website will be uninterrupted, secure or error-free.
We do not guarantee that the appearance or quality of any product will exactly match your expectations, especially where differences may occur due to screen settings, production methods or material variations.
Nothing in these Terms affects your legal rights where these cannot be excluded by law.
Section 22, Limitation of Liability
To the fullest extent permitted by law, Jessify Gifts shall not be liable for any indirect, incidental, special, punitive or consequential damages, including loss of profits, loss of revenue, loss of data or replacement costs arising from your use of our Services or products.
Our liability is limited to the amount paid by you for the product giving rise to the claim, except where such limitation is not allowed by law.
Section 23, Indemnification
You agree to indemnify and hold harmless Jessify Gifts, Shopify and our partners, employees, contractors, service providers and licensors from any claims, damages, liabilities or expenses arising from your breach of these Terms, your violation of any law, or your misuse of our Services.
Section 24, Severability
If any part of these Terms is found to be unlawful, void or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining provisions will remain valid and enforceable.
Section 25, Waiver and Entire Agreement
The failure of Jessify Gifts to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with our Privacy Policy and Refund Policy, form the entire agreement between you and Jessify Gifts regarding your use of our Services.
Section 26, Assignment
You may not transfer or assign these Terms or your rights under them without our prior written consent.
We may transfer, assign or delegate these Terms and our rights or obligations without notice or consent.
Section 27, Governing Law
These Terms of Service and any separate agreements through which we provide Services shall be governed by the laws applicable to the country or region where Jessify Gifts is legally established, unless mandatory consumer protection laws in your country provide otherwise.
Section 28, Changes to These Terms
We reserve the right to update, change or replace any part of these Terms of Service at any time by posting updates on our website.
It is your responsibility to review this page periodically.
Your continued use of our website after any changes are posted means you accept those changes.
Section 29, Contact Information
Questions about these Terms of Service should be sent to us at:
jessifygifts@gmail.com
Jessify Gifts
jessifygifts@gmail.com
Jessify Gifts
KVK: 95336303
BTW 193625088B01